A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.
- Find out where the gaps are
- Don’t start from scratch
- Don’t try this on your own
- Don’t be a technophobe
- Don’t forget to validate
- Don’t forget to educate
- Don’t forget governance
Read more here.
Filed under: Good Read Tagged: guidelines, ITIL, processes, rules
